It’s no secret that the Direct Selling model is challenged. We are investing for the future and adapting to customers buying behaviours by making the necessary changes to give our salesforce greater flexibility and ease in order to sell both online and offline whilst giving our customers the best user experience. The changes Lorraine Lea is making will set us up for a better future and drive both cost and process efficiencies :

• Better technology – our current website and computer software is old and clunky. It’s expensive to maintain and delivers a poor customer experience.
• Full flexibility – we get it, your life is busier than ever. We want our selling community to earn well by selling on your terms, how you want to, when you want to.  
• A flatter structure – the current model is challenged commercially and with the drop off in leadership over the past 18 months reflects the challenges associated with the current structure. Whilst you will be able to earn from your downlines the traditional expectation of leaders is not carried over to this system.

In summary, these changes position Lorraine Lea for a brighter future, where technology, affordability, and flexibility converge to support our Ambassadors’ success.

• Our community will begin accessing the new platform starting 12 June, with the transition completed over the course of that week. To ensure you receive any June group commissions, please avoid placing any orders in the new system until 1 July. You are welcome to access and explore the new dashboard before then, but we recommend starting to place orders from 1 July onwards.
  
• As the transition date approaches, we will provide you with a User Guide to help you navigate the new Shopify platform, along with video tutorials for additional support.

We will simplify our current offering to a $79 Starter Pack, this will include a 10pack of Core Catalogues and 3 x Bedding Samples. The new Ambassador will also receive marketing collateral, social tiles and access to personal and professional training.

Starter Parties will no longer be required in order to sign up and join the Lorraine Lea community.

Yes, they will be required to purchase the Starter Pack to rejoin.

No, once you pay $79 to join you will not be required to pay any additional fees.

No, you receive commissions on any sales they make once you reach Silver status. 

While this particular program will no longer be available, we will continue to offer regular promotions designed to support and drive sales for our new Ambassadors. These initiatives are tailored to provide ample opportunities for growth and development, ensuring our Ambassadors have all the tools they need to succeed.

Your commissions will be paid inclusive of GST.

Number one focus going forward is sales and recruiting.  We will support you with new product, content, assets and promotional activity as well as incentives throughout. 

Yes, as a valued Ambassador to our business we are pleased to continue to offer personal discounts for your own purchases. These will be aligned to the tier that you are in but will not include any commissions payable.

All commissions reflective of the prior week’s sales will be paid on a Tuesday of the following week.

With moving to our simplified Shopify platform, it will allow us to offer an improved customer experience which will also include a Loyalty Rewards Program that will incentivise your customers to make repeat purchases, along with Host Rewards to encourage larger event orders as well as accessing new networks of customers. We will continue to offer regular customer promotions.

Lorraine Lea is entering the world of customer loyalty program and we are so excited for our regular and new customers, who will be rewarded with Lorraine Lea credits for every purchase made. Customers will be able to redeem credits to claim as a discount on products and other rewards, which is going to be a great feature for our Ambassadors to promote with their customers to generate additional sales. Your customers will be rewarded with credits for every purchase, incentivising their loyalty and enhancing their shopping satisfaction. 

Yes, both customers and Ambassadors can earn cosy credits with every dollar spent.

Yes, customers are able to use cosy credits to part pay for orders. depending on the numbers of cosy credits they have earnt, they will be able to apply these at checkout and redeem against the value of their order.

There are 3 rewards components to the new program:

1) Our Hosts will now unlock 10% Host Credits from the very first guest sale. 

2) When their events reaches $500 in guest sales + 1 booking, they will receive a Bonus $50 Voucher, along with the 10% of their event sales.

3) When their events reaches $1000 in guest sales + 2 bookings, they will unlock 1 x Half Price Item and receive a Bonus $50 Voucher, along with the 10% of their event sales.

Note: these vouchers will be stacked in Shopify.

No, an Ambassador cannot host an event as your details are logged as an Ambassador, not a customer.

The Host will need to contact Customer Support (support@lorrainelea.com) and they can supply them with these details. 

The Host vouchers are valid for 30 days from closing the event.

At the conclusion of the event and it will be in the form of an automated email to their email address. They will be able to redeem this credit at checkout in the Shopify site.