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Terms & Conditions

LAST UPDATED: 24/10/2024

About these Terms and Conditions

Global Retail Brands Australia Pty Ltd ACN 006 348 205 ("we" "us") operates a website, www.lorrainelea.com.au (our "Site") and the Site, the products available for purchase on the Site (“Products”) and related services are made available to the Customer ("you") pursuant to the following Terms of Conditions, our Payment, Shipping & Delivery and Returns and Warranties policies, our Privacy Collection Statement and Privacy Policy and any other policies posted on our Site from time to time (collectively, the "Ts and Cs"). Please read the Ts and Cs carefully before placing any orders on our Site ("Order”). 

We recommend that you keep a copy of the Ts and Cs for future reference. We may modify the Ts and Cs at any time by updating and posting them on this Site. By accessing or using this Site, or placing any Order through the Site, you agree to these Ts and Cs. If you do not agree to these Ts and Cs you may not use this site.

These Ts and Cs also apply to the sale of any of our Products via methods other than the Site, including sales by telephone, email or other means, unless otherwise specified in writing. 

Eligibility to purchase

In order to make a purchase through the Site, you will be required to register and provide your personal details. In particular, you must provide your real name, phone number, email address and other requested information as indicated. 

Furthermore, when ordering items, you will be required to provide payment details and guarantee that the payment details you provide at the time of ordering are both valid and correct and that you are the person referred to in the billing information provided.

We sell and ship Products only within Australia. We will not make deliveries outside of Australia or to parcel lockers within or outside of Australia.

Order Acceptance

By placing an Order, you make an offer to us to purchase the Products you have selected based on these Ts and Cs. Information contained on the Site constitutes an invitation to treat. No information on our Site constitutes or should be deemed as an offer by us to supply any Products; however, we will make every effort to supply the Products to you. We will notify you that your Order is being processed by sending you an Order Confirmation and invoice via email; however, we do not formally accept your offer until your Order has passed our internal validation procedures for verifying the bona fides of each Order placed and security checks, for the purpose of preventing credit card or payment fraud. To the extent permitted by law, we and our affiliates reserve the right to reject all or part of an Order, refuse service, terminate accounts, remove or edit content, refuse to process Orders, or cancel Orders that we have previously accepted in our sole discretion. We will confirm acceptance of your Order when we send you an email confirming shipment of the Products you have ordered. If we cannot process or accept your Order after payment is received we will contact you by email or telephone.

We reserve the right not to accept or reject your Order if:

  • We are unable to obtain authorisation for payment;
  • The Product ordered is out of stock;
  • The Product does not satisfy our quality control standards and is withdrawn;
  • You do not meet the eligibility criteria set out within the Ts and Cs;
  • The Product ordered is subject to an error on the Site, for example, in relation to a description, price or image; or
  • An event beyond our control, such as storm, flood, earthquake, terrorism, power failure, war, strike or failure of computer systems, pandemic or epidemic disease, act or intervention of a competent judicial or regulatory authority (such as a change in Covid-19 alert levels or Government public health orders), or any other event beyond our reasonable control that, including any act or omission of any third party means that we are unable to supply the Product within a reasonable time.

Subject to applicable laws we will not be liable to you or any third party by reason of our not accepting an Order, withdrawing any merchandise from the Site, removing or editing content on the Site; refusing to process a transaction; or suspending any transaction after processing has begun.

Important Notice: Change of Ownership

As of 22 October 2024, Global Retail Brands Australia Pty Ltd acquired the business of Lorraine Lea, which was previously owned and operated by Lorraine Lea Linen Pty Ltd (Administrators Appointed) (“Previous Owner”). As part of the acquisition, we assumed no liability for any transactions, agreements, or obligations entered into prior to the acquisition date, including but not limited to, orders, returns, refunds, gift cards, credits, vouchers and warranties. These liabilities remain the responsibility of the Previous Owner.  This means that we are only responsible for all future transactions on this Site, while purchases made before the acquisition date remain the responsibility of the Previous Owner. Customers are advised to direct any such related requests to the Previous Owner or the original seller as applicable.

Disclaimers

1. Colours

We have made every effort to display as accurately as possible the colours of our Products that appear on our Site. However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.

2. Pricing and Stock availability

We always seek to list Products with the most competitive prices. We are constantly revising our offerings of Products, and we may discontinue Products at any time without notice. All pricing for our Products is subject to change. We reserve the right to change prices for Products displayed on the Site at any time before you submit an Order. We otherwise reserve the right to make adjustments due to changing market conditions, currency fluctuations, product discontinuation, manufacturer price changes, errors in advertisements and other extenuating circumstances. The price of Products shown excludes shipping costs. The shipping cost is shown separately on the Product page but may be recalculated based on how many and what items you place in your shopping cart. 

Unless otherwise stated, any accessories shown in any image of products are not included in the price.

3. Errors

Information contained throughout the Site and in our database is believed to be accurate and reliable at the time of publishing. The Site may contain errors, omissions, faults or inaccuracies and may not be complete and current. We reserve the right to make changes and corrections in prices, Products, and specifications without notice. If there is a pricing error on the Site will endeavour to correct as soon as possible. If we discover an error in the price of any Products which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your Order at the correct price or cancelling it. If we are unable to contact you, we will treat the Order as cancelled. If your Order is cancelled after you have paid for the Products as a result of any changes made to the price, Products or specifications, you will receive a full refund in the same tender as your original purchase. 

Coupons and Discounts

Any coupon codes, including free shipping or discount offers, are valid at the time of Order placement only and must be entered in correctly at the relevant point in the payment process for you to be eligible for the offer promoted by the coupon. Coupon offers will not be valid or honoured on Orders successfully placed if used incorrectly or inappropriately. We reserve the right to cancel any Order relating to a coupon code that we deem to have been used incorrectly or inappropriately.  

Coupon codes must not be shared publicly. Sharing codes on a public forum is a breach of our Ts and Cs. It is your responsibility to read specific details about a coupon code, which may outline what it can or cannot be used for; for example, whether it requires a minimum spend or whether it applies to a specific range of Products or is available to a specific group of people only. 

Promotional Sales

The promotions and sales prices that are offered on the Site are available online only. They may not correspond to those in-store. Our stores may operate other promotions and sales concurrently. Promotions are available for a limited time only, for as long as they are advertised on the Site. We reserve the right to extend or withdraw a promotional or sale offer at any time without notice. Promotion codes are not valid to be used in the same Order as other promotion codes. Promotion codes are not valid on gift cards or online gift vouchers. Certain online promotions and offers are subject to additional terms and conditions which will be specified with the offer on the Site (e.g., duration of the promotion or sale, method of calculation of savings etc.). Please read these additional terms and conditions carefully. 

Next day dispatch cannot be guaranteed during promotional periods. 

Your Data - Use and Protection

By placing your Order, you agree that we may store, process and use data collected from your Order Form for the purposes of processing and delivering your Order. If you so indicate on the appropriate section of your Order Form, by placing your Order you also agree that we may use such data, other than credit card details, in order to provide you with information from time to time on other Products that may be of interest to you. If you do not agree to our using such data in order to provide you with information on other Products, you should indicate your non-agreement on the appropriate section of your Order Form. You may obtain a copy of the data held by us concerning you on request in writing. We reserve the right to charge an administration fee for processing such request. If any data held by us concerning you is incorrect, we will correct it on your written request. 

Please refer to our Privacy Collection Statement and Privacy Policy for more information about how we collect and handle your data containing personal information.

Credit Card Fraud

While we employ Secure Sockets Layer (SSL) technology software for our transactions with our customers and take reasonable care to ensure that our Site is secure, we will not be responsible for any damages, consequential losses (whether direct or indirect) suffered by a customer whose credit card is fraudulently used or is used in an unauthorised manner.

We will take reasonable care to keep the details of your Order and payment secure, but we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Site unless that access was made possible by our negligence.

Fraud Protection or Prevention Procedures

To help ensure we remain a safe and secure place for customers to transact we may ask you to confirm your identity by confirming information that you’ve provided us is correct. Our process is to contact you either by phone or email with a request to confirm certain information. This may occur when you open your account or when you make an online purchase. In addition, from time to time we may need to ask you for some extra information so that we can adequately identify who you are. This information will only ever be collected for the purposes of confirming your identity. This process is entirely voluntary, however if you do choose not to confirm or provide the information we ask for then unfortunately we may not be able to continue to process your Order. If we need to confirm your identity, we’ll attempt to contact you soon after you have placed your Order. If we can’t confirm your identity within 7 days, we will cancel your Order and process a refund within 24 hours of our last attempt to contact you.

Orders by Telephone

Making Orders over the phone may require you to register an account with us and give us and/or send us information. We also reserve the right to require more information not limited to: an authorisation email and/or a digital recording of the transaction, your financial information and/or credit card information and/or any identification and/or proof that you are who you say you are, all at our discretion. By giving us your financial information this shall be considered full authorisation to charge your card for the amount discussed.

Privacy

We are committed to protecting your privacy. We will handle any personal information collected from you for the purposes relating to your Order, including managing a refund, credit, exchange or repair and otherwise in accordance with our Privacy Collection Statement and Privacy Policy.

Use of this Site

You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on and pursuant to this Site, including any online comments, product reviews or posts to this Site. 

You may not upload to or in any way amend or deface our Site or allow it or cause it to be used for any purpose that is not lawful and you must abide by all applicable laws, regulations and codes of conduct.

In particular, you must not use our Site in any way to:

  • disparage, embarrass, defame, abuse, harass, stalk, threaten or otherwise offend others including us; 
  • send unsolicited emails or spam as though, from or via our Site; 
  • transmit anything that contains viruses, or other computer code, files or programs designed to interrupt, limit or destroy the functionality of the Site or any other computer software or hardware;
  • reproduce, republish, retransmit, modify, adapt, distribute, translate, create derivative works or adaptations of, publicly display, sell, trade, or in any way exploit the Site or any of our intellectual property rights in the Site without our prior written consent; 
  • submit or post any content that contains personal information about any individual, violates the privacy of any person, or includes anything that you are under a contractual obligation to keep private or confidential; or 
  • impersonate any person or organisation, including without limitation, our personnel, or misrepresent an affiliation with another person or organisation; or 
  • violate the rights of any person, including copyright, trade secret, privacy right, or any other intellectual property or proprietary right. 

If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated the Ts and Cs, we may deny you access to this Site on a temporary or permanent basis.

If you upload, post or send us certain specific creative ideas, suggestions, proposals, plans, product reviews, comments, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us or upload to or post on our Site. We are and shall be under no obligation to pay compensation for any comments or to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, defamatory, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms.

You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.  er users, for use on other media or platforms known or developed in the future, such as for use on mobile phones, or in video, music, software or other computer programs.

You will indemnify us if we suffer any loss or damage or incur any costs in connection with your breach of these Ts and Cs or any other legal obligation by you or your use of or conduct on our Site.

Social Networking Sites

All comments, images, videos and any other type of material posted on any third-party social networking site do not necessarily reflect our opinions or ideas or that of our employees and we are not responsible for any such content unless it is posted on or originated from our official social media pages.

Third-Party Websites

We may include links on this Site to other websites or resources operated by parties other than us. We have not reviewed all of the websites or resources linked to its Site and are not responsible and have no liability whatsoever (directly or indirectly) for the content or accuracy of any of these website pages or resources nor for the availability of such external websites or resources, the privacy practices or the content of such websites, including any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.

General

Force Majeure

To the extent permitted by law, we are not liable for any delay in performing any of our obligations under these Ts and Cs if such delay is caused by circumstances beyond our reasonable control, and in such circumstances, we shall be entitled to a reasonable extension of time for the performance of such obligations.

Intellectual Property Rights

Your use of the Site and its contents including any graphics, photographs, music, video, or text on this Site, grants no rights to you in relation to any copyright, designs, trademarks, and any other intellectual property and material rights relating to it including our software and all HTML and other code contained in this Site (IP). All such IP, including third-party trademarks, designs and related intellectual property rights mentioned or displayed on this Site are protected by national intellectual property and other laws and international treaty provisions. You are permitted to use the IP only as expressly authorised by us and/or our third-party licensors. Any reproduction or redistribution of the IP is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing the IP for your own personal use. This Site is for your personal, non-commercial use only. You may not use this Site for any commercial purpose, including any advertising or advertising revenue generation activity on your own Site.

Warranties and disclaimers

The Site is provided ‘as-is’ and ‘as available’ without any express or implied warranty.

To the maximum extent permitted by law, including the Australian Consumer Law, we make no warranties or representations about the Site or any data, content, materials and images on the Site (“Site Content”), including but not limited to warranties or representations that they will be true, accurate, complete or up-to-date, that use of them will be uninterrupted or error-free or free from viruses, or that the Site will be secure.  

You acknowledge that use of the Site (including the software operating in connection with the Site) may be interfered with by numerous factors outside of our control.

Compensation and Liability

You agree to compensate us fully on demand for any liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the Ts and Cs by you, or arising from the use by any other persons accessing this Site using your internet account caused by your action or inaction. You also agree that to the maximum extent permitted by law, we will not be liable for any loss or damages whatsoever which result from any use or access of, or any inability to use or access, the Site or any part of it, or from your decision to purchase Products from us, except to the extent of our negligence or breach of these Ts and Cs.

To the maximum extent permitted by law, we and our related entities, directors, officers and agents are not liable to you or anyone else for any loss or damage (including any direct, indirect, special or consequential loss) whether in contract, tort (including negligence) breach of statutory duty or otherwise arising out of, or in connection with, your use of the Site and/or any Site Content, or as a result of the inaccessibility of the Site and/or the fact that certain Site Content (including content made available via third parties) is untrue, incorrect, incomplete or not up-to-date.

No Waiver

You acknowledge that if you breach the Ts and Cs and we take no action against you, we do not waive our right to take action should you commit the same breach again or any other breach of the Ts and Cs. Our actions in not pursuing our rights in respect of any breach will not be construed as varying the Ts and Cs in any way.

Assignment

You may not assign any rights and obligations under these Ts and Cs whether in whole or in part without the prior written consent of us. Any unauthorised assignment shall be deemed null and void.

Variation

We may, at any time, and at our sole discretion, modify these Ts and Cs, including our Privacy Policy, with or without notice to you. Any such modification will be effective immediately upon public posting on the Site. Your continued use of our services or this Site following any such modification constitutes your acceptance of these modified terms. No employee or agent has the authority to vary any of the Ts and Cs governing any sale.

Governing Law

You acknowledge and agree that the Ts and Cs together with all our policies and procedures will be governed by and construed in accordance with the law of Victoria, Australia, and the relevant courts of Australia will have exclusive jurisdiction.

Reading down & severability, inconsistency

If any portion of these Ts and Cs is or becomes contrary to any Australian law, that portion will be read down to the extent necessary for the portion to retain valid operation or if it cannot be read down, will be severed from the Ts and Cs and the rest of the Ts and Cs will not be affected by the severance. If any portion of these Ts and Cs is inconsistent with any other policies or terms constituting these Ts and Cs, then these Ts and Cs will prevail to the extent of the inconsistency.

Lorraine Lea LOYALTY PROGRAM
TERMS AND CONDITIONS

Last updated: 04/02/2025

1)      About the Lorraine Lea Loyalty Program

a)      The Lorraine Lea Loyalty Program (Program) is operated by Global Retail           Brands Australia Pty Ltd (ACN 006 348 205) (Lorraine Lea, we or us).

b)      Customers participating in the Program can obtain rewards by making purchases online at www.lorrainelea.com.au (Lorraine Lea Website).

c)      Rewards can only be redeemed on the Lorraine Lea Website and subject to these Lorraine Lea Loyalty Program Terms and Conditions (Loyalty Program Terms).

2)      Program Enrolment and Membership

a)      To join the Program (Enrolment) you must create an account on the Lorraine Lea Website and opt in to the Program by ticking the relevant checkbox found within the sign-up form or through our third-party loyalty app, Smile.io. By joining the Program, the applicant (you) agrees to be bound by these Loyalty Program Terms. Lorraine Lea reserves the discretion to accept or reject any Enrolment.

b)      Following sign up, you will be able to participate in the Program as a Lorraine Lea Loyalty Program member (Loyalty Member). Your use of your Lorraine Lea Loyalty Program membership account (Loyalty Membership Account) will at all times be subject to these Loyalty Program Terms.

c)      Applications may be made by a natural person only (i.e. only individuals are eligible to be Loyalty Members). Corporations, partnerships and other entities may not apply.

d)      Customers must only sign up as a Loyalty Member once. Duplicate Loyalty Membership Accounts may be cancelled without the customer being notified. Cancellation of a Loyalty Membership Account includes termination of the Loyalty Membership Account and all rewards and benefits associated with the Loyalty Membership Account.

e)      Your Loyalty Membership Account is not transferable.

f)       Employees of Lorraine Lea, including those at head office, as well as employees of its related entities are not eligible to apply.

g)      Your Loyalty Membership Account is valid until you or we terminate these Loyalty Program Terms.

3)      Transactions and Reward Points

a)      You can earn value points (Reward Points) from various activities, which include the purchase of goods by you from the Lorraine Lea Website (excluding gift cards) (Eligible Purchases), signing up to the Program, social media engagement and other promotional activities determined by Lorraine Lea. 

b)      The current reward rates applicable for each activity are as follows (Reward Rates):

 

Item

Activities

Rewards Points

1.       

Purchase from Lorraine Lea

10 points for every $1 spent

2.       

Sign-up to the Program

1000 points

3.       

Write a review

50 points

4.       

Attach a video to your review 

100 points

5.       

Attach a picture to your review

50 points

6.       

Celebrate a birthday

5000 points

7.       

Follow on Instagram

50 points

8.       

Follow on Facebook

50 points

9.       

Friend referral

500 points for each successful referral

c)      The Reward Rates may be varied by Lorraine Lea at any time in accordance with paragraph 6 of these Loyalty Program Terms.

 

d)      You may view your points balance through your Lorraine Lea Website online account. For the Rewards Points to appear in your Lorraine Lea Website online account, you must ensure that:

i)        your Lorraine Lea Website online account is registered with the same email address that you used to join the Program or create your Loyalty Membership Account; and

ii)     you are opted into the Program within your online account.

When completing a purchase online, Reward Points will only be added to your Loyalty Membership Account if you have used the same email address that is attached to your Loyalty Membership Account.

e)      Under no circumstances will points be added to a Loyalty Membership Account for purchases made prior to you signing up as a Loyalty Member.

f)       Rewards Points will only be added to your Loyalty Membership Account for your personal shopping. Reward Points cannot be earned for commercial or business purchases, which include transactions made for resale, business use, or other purposes relating to conducting business activities. This includes bulk purchases, purchases made on behalf of a company, or any other transactions that are not for personal use.

 

g)      When 1000 Reward Points are earned in a 12-month period, a value of $10.00 will be added to your Loyalty Membership Account (Reward).  Upon conversion, the corresponding Rewards Points will be deducted from your Rewards Points balance.

h)      Rewards may be used immediately on the date of issue and may be used as payment (redeemed) for subsequent purchases of goods on the Lorraine Lea Website. Such purchases may be paid for in part or in whole by redeeming Rewards. The following conditions apply:

i)       Where the cost of the purchase exceeds the Reward(s), you will be required to make up the difference with another payment method.

ii)     No change will be given for purchases to a value of less than the amount of the Reward.

iii)   One or more Reward/s can be redeemed in a single transaction as payment for goods with no limit on the number of Rewards that can be applied.

iv)   In relation to Lorraine Lea Gift Cards:

(1)   Reward Points will not be earned when purchasing a Lorraine Lea Gift Card(s).

(2)   Rewards cannot be redeemed to purchase a Lorraine Lea Gift Card(s).

(3)   Reward Points will be earned when using a Lorraine Lea Gift Card to purchase goods from the Lorraine Lea Website.

i)       A Reward is valid for 12 months from the date of issue (Validity Period). If the Reward is not redeemed within the Validity Period, then:

i)       the Reward will expire at the end of the Validity Period and may not be redeemed to purchase goods; and

ii)     the Reward Points originally earned for redeeming the Reward will be forfeited.

j)       Lorraine Lea may also from time to time offer special promotions to Loyalty Members. Any special promotions will be at the discretion of and on terms notified by Lorraine Lea on the Lorraine Lea Website.

k)      Lorraine Lea Returns Policy applies to goods and services purchased by redemption of Rewards (in whole or in part).  Lorraine Lea’s Returns Policy may be inspected here. If you:

i)       return goods purchased due to change of mind for an exchange in accordance with the Lorraine Lea Returns Policy, any Reward Points earned for the original transaction will be retained, to the extent that the value of the exchange matches or exceeds the value of the original transaction. Where the replacement item is of lesser value, Reward Points will be deducted from your Reward Points balance;

ii)     return goods purchased due to change of mind for a refund accordance with the Lorraine Lea Returns Policy, Lorraine will issue a refund in the original payment tender. Any Reward Points earned for the original transaction will be deducted from your Reward Points balance;

iii)   return goods purchased which are accepted to have a major failure or a minor failure in accordance with the Lorraine Lea Returns Policy and the Australian Consumer Law, and you receive a refund, Lorraine Lea will issue a refund in the original payment tender. Any Reward Points earned for the original transaction will be deducted from your Reward Points balance. If you return goods for an exchange, the Reward Points from the original transaction will be either retained or deducted accordingly, depending on the price variance; and

iv)   where you return goods under paragraphs 3(k)(ii) and (iii) where Rewards were used as tender for all or part of the transaction, then where Lorraine Lea issues a refund those Rewards will be credited back to your account.

l)       Reward Points have no monetary value (notwithstanding that they may from time to time be denominated in dollars and cents) are not redeemable for cash and cannot be used for the payment of credit or accounts. Reward Points cannot be transferred.

m)   Any Reward Points will expire or may be cancelled by Lorraine Lea after 12 months from the date they were added to your Loyalty Membership Account if they are not converted to a Reward in accordance with paragraph with paragraph 3(g) within that consecutive 12-month period. For example, if you earn 400 Reward Points in May 2024 but fail to earn a minimum of 100 Reward Points during the next 12-month period (necessary for conversion into a Reward) then in May 2025 your 400 Reward Points will expire and you will have no Reward Points on your Loyalty Membership Account.

n)      The Program also includes multiple reward tiers based on your Eligible Purchases in a 12-month period (Reward Tiers). You may be offered certain rewards, benefits and/or offers as part of the Program (Tier Benefits).

 

Reward Tiers

Required spend for a 12-month period

Dream Starter

 $0 to $349

Comfort Collector

$350 to $799

Cloud Castle

$800 or more

 

The spend period commences on the date you reached your current tier and ends 12 months later. If, after you make a purchase, you obtain a refund or reimbursement for any goods purchased from Lorraine Lea, an adjustment will be made to your spend for the amount refunded or reimbursed. The Tier Benefits offered to Loyalty Members at each Reward Tier change from time to time. Further details about the Reward Tiers and Tier Benefits can be found on the Program page on Lorraine Lea Website or your account dashboard.

4)      Assistance

a)      You can check your Reward Points balance at any time by logging in to the Lorraine Lea Website or by contacting Lorraine Lea Customer Service at support@lorrainelea.com. You will need to use the email address attached to your Loyalty Membership account to view Reward Points online and ensure you are opted into the Program.

b)      Contact Lorraine Lea Customer Service at support@lorrainelea.com if you have any reason to believe that an error has occurred in relation to your Loyalty Membership Account.

5)      Communications

a)      All personal information collected by us in connection with the Program will be handled in accordance with our Privacy Collection Statement and Privacy Policy.

b)      We may use your contact details to contact you about the Program including in relation to:

i)       Rewards and points updates including Rewards Points balance, redemption opportunities, and special promotions related to the Program.

ii)     Other administrative updates including account status updates, changes to the Loyalty Program terms, confirmation of redemptions, Rewards or Reward Points nearing expiry, and other important notices.

c)      Where you consent to receive marketing materials, we may also use your contact details to send you marketing communications including communications about our products, services and special offers and those tailored to your preferences based on your Program participation and purchase history.

d)      You can opt out of marketing communications at any time by updating your preferences in your Lorraine Lea Website online account or by following the unsubscribe instructions provided in emails relating to the Program. You may also unsubscribe by contacting Customer Support. However, please note that opting out of these communications may impact your ability to participate fully in the Program.

e)      Smile.io also collects data as part of its loyalty platform, and in participating in this Program, you consent to the sharing of your information with Smile.io for the purpose of managing your Loyalty Membership Account, which includes, Reward Points tracking and facilitating Rewards. Smile.io’s Privacy Policy applies in addition to Lorraine Lea’s Privacy Policy.

6)      Variations to and withdrawal by Lorraine Lea of the Program

a)      Lorraine Lea may at any time vary these Loyalty Program Terms or the Program (Variation/s).

b)      The terms of any Variations will be published on the Lorraine Lea Website and in selected marketing materials. Variations will take effect from the date that they are published on the Lorraine Lea Website (Variation Date).

c)      If you do not agree to a Variation, you must notify us in writing within 14 days of the Variation Date. We will be entitled to treat such notification as notification of termination of your participation in the Program, effective on the date we receive your notice. However, by purchasing a product and acknowledging use of your Loyalty Membership Account to earn Reward Points on or after the Variation Date, you will be taken to have agreed to any such Variation, unless you have notified us that you do not agree to the Variation in accordance with this paragraph 6(c).

d)      You may at any time, terminate your participation in the Program by opting out of the Program through your online account, contacting Lorraine Lea Customer Service by visiting this Portal  or emailing support@lorrainelea.com.au. Such a termination will take effect immediately.

e)      Without limiting the scope of paragraph 6(d), Lorraine Lea reserves the right to withdraw or terminate the Program at any time by giving no less than 7 days' notice.

f)       In the event of withdrawal or termination of the Program by Lorraine Lea under paragraph 6(e), or your notification to us that you no longer wish to participate in the Program under paragraphs 6(c) or 6(d), or termination by Lorraine Lea in accordance with 6(g):

i)       Reward Points or Rewards added to your Loyalty Membership Account before the effective date of termination under paragraphs 6(c), 6(d), or 6(g) (Termination Date) will be automatically cancelled and unable to be redeemed; and

ii)     you will not be able to earn additional Reward Points on or after the Variation Date or the Termination Date, as applicable.

g)      Lorraine Lea may at any time terminate this agreement or terminate or suspend the operation of your Loyalty Membership Account without notice to you if:

i)       you are in breach of any of these Loyalty Program Terms; or

ii)     you engage in any dishonest, illegal or fraudulent conduct.

7)      Smile.io

a)      This Program is powered by Smile.io. Smile.io provides the management tools for the Program. By participating in this Program, you agree to Smile.io’s Terms and Conditions.

b)      If you have any issues related to your Loyalty Membership Account or Rewards, please contact Lorraine Lea directly.

8)      Liability of Lorraine Lea

a)      To the extent permitted by law:

i)       Lorraine Lea excludes all liability to you arising out of or in connection with your participation in the Program or your use of your Loyalty Membership Account;

ii)     any implied warranties, including any warranties implied under statute, are excluded;

iii)   Lorraine Lea limits its liability to you, in respect of any claim, however it arises, whether in breach of contract, in tort (including negligence) or under statute, to the monetary value of the Reward Points accumulated on your Loyalty Membership Account at the time you make a claim against Lorraine Lea; and

iv)   Lorraine Lea excludes all liability to you for any consequential or indirect loss or damage, or for any loss of income, revenue or goodwill, however it arises.

b)      Lorraine Lea is not a debtor nor a depositor and specifically disclaims any relationship with you as debtor or depositor.