Cosy Credits Club Loyalty Program Terms
COSY CREDITS CLUB
TERMS AND CONDITIONS
Last updated: 02/04/25
1) About Cosy Credits Club
a) Lorraine Lea’s Loyalty Program “Cosy Credits Club” (Program) is operated by Global Retail Brands Australia Pty Ltd (ACN 006 348 205) (Lorraine Lea, we or us).
b) Customers participating in the Program can obtain rewards by making purchases online at www.lorrainelea.com.au (Lorraine Lea Website).
c) Rewards can only be redeemed on the Lorraine Lea Website and subject to these Lorraine Lea Loyalty Program Terms and Conditions (Loyalty Program Terms).
2) Program Enrolment and Membership
a) To join the Program (Enrolment) you must create an account on the Lorraine Lea Website and opt in to the Program by ticking the relevant checkbox found within the sign-up form or through our third-party loyalty app, Smile.io. By joining the Program, the applicant (you) agrees to be bound by these Loyalty Program Terms. Lorraine Lea reserves the discretion to accept or reject any Enrolment.
b) Following sign up, you will be able to participate in the Program as a Lorraine Lea Loyalty Program member (Loyalty Member). Your use of your Lorraine Lea Loyalty Program membership account (Loyalty Membership Account) will at all times be subject to these Loyalty Program Terms.
c) Applications may be made by a natural person only (i.e. only individuals are eligible to be Loyalty Members). Corporations, partnerships and other entities may not apply.
d) Customers must only sign up as a Loyalty Member once. Duplicate Loyalty Membership Accounts may be cancelled without the customer being notified. Cancellation of a Loyalty Membership Account includes termination of the Loyalty Membership Account and all rewards and benefits associated with the Loyalty Membership Account.
e) Your Loyalty Membership Account is not transferable.
f) Employees of Lorraine Lea, including those at head office, as well as employees of its related entities are not eligible to apply.
g) Your Loyalty Membership Account is valid until you or we terminate these Loyalty Program Terms.
3) Transactions and Reward Points
a) You can earn value points (Reward Points) from various activities, which include the purchase of goods by you from the Lorraine Lea Website (excluding gift cards) (Eligible Purchases), signing up to the Program, social media engagement and other promotional activities determined by Lorraine Lea.
b) The current reward rates applicable for each activity are as follows (Reward Rates):
|
Item |
Activities |
Rewards Points |
|
1. |
Purchase from Lorraine Lea |
10 points for every $1 spent |
|
2. |
Sign-up to the Program |
1000 points |
|
3. |
Write a review |
50 points |
|
4. |
Attach a video to your review |
100 points |
|
5. |
Attach a picture to your review |
50 points |
|
6. |
Celebrate a birthday |
5000 points |
|
7. |
Follow on Instagram |
50 points |
|
8. |
Follow on Facebook |
50 points |
|
9. |
Friend referral |
500 points for each successful referral |
c) The Reward Rates may be varied by Lorraine Lea at any time in accordance with paragraph 6 of these Loyalty Program Terms.
d) You may view your points balance through your Lorraine Lea Website online account. For the Rewards Points to appear in your Lorraine Lea Website online account, you must ensure that:
i) your Lorraine Lea Website online account is registered with the same email address that you used to join the Program or create your Loyalty Membership Account; and
ii) you are opted into the Program within your online account.
When completing a purchase online, Reward Points will only be added to your Loyalty Membership Account if you have used the same email address that is attached to your Loyalty Membership Account.
e) Under no circumstances will points be added to a Loyalty Membership Account for purchases made prior to you signing up as a Loyalty Member.
f) Rewards Points will only be added to your Loyalty Membership Account for your personal shopping. Reward Points cannot be earned for commercial or business purchases, which include transactions made for resale, business use, or other purposes relating to conducting business activities. This includes bulk purchases, purchases made on behalf of a company, or any other transactions that are not for personal use.
g) When 1000 Reward Points are earned in a 12-month period, a value of $10.00 will be added to your Loyalty Membership Account (Reward). Upon conversion, the corresponding Rewards Points will be deducted from your Rewards Points balance.
h) Rewards may be used immediately on the date of issue and may be used as payment (redeemed) for subsequent purchases of goods on the Lorraine Lea Website. Such purchases may be paid for in part or in whole by redeeming Rewards. The following conditions apply:
i) Where the cost of the purchase exceeds the Reward(s), you will be required to make up the difference with another payment method.
ii) No change will be given for purchases to a value of less than the amount of the Reward.
iii) One or more Reward/s can be redeemed in a single transaction as payment for goods with no limit on the number of Rewards that can be applied.
iv) In relation to Lorraine Lea Gift Cards:
(1) Reward Points will not be earned when purchasing a Lorraine Lea Gift Card(s).
(2) Rewards cannot be redeemed to purchase a Lorraine Lea Gift Card(s).
(3) Reward Points will be earned when using a Lorraine Lea Gift Card to purchase goods from the Lorraine Lea Website.
i) A Reward is valid for 12 months from the date of issue (Validity Period). If the Reward is not redeemed within the Validity Period, then:
i) the Reward will expire at the end of the Validity Period and may not be redeemed to purchase goods; and
ii) the Reward Points originally earned for redeeming the Reward will be forfeited.
j) Lorraine Lea may also from time to time offer special promotions to Loyalty Members. Any special promotions will be at the discretion of and on terms notified by Lorraine Lea on the Lorraine Lea Website.
k) Lorraine Lea Returns Policy applies to goods and services purchased by redemption of Rewards (in whole or in part). Lorraine Lea’s Returns Policy may be inspected here. If you:
i) return goods purchased due to change of mind for an exchange in accordance with the Lorraine Lea Returns Policy, any Reward Points earned for the original transaction will be retained, to the extent that the value of the exchange matches or exceeds the value of the original transaction. Where the replacement item is of lesser value, Reward Points will be deducted from your Reward Points balance;
ii) return goods purchased due to change of mind for a refund accordance with the Lorraine Lea Returns Policy, Lorraine will issue a refund in the original payment tender. Any Reward Points earned for the original transaction will be deducted from your Reward Points balance;
iii) return goods purchased which are accepted to have a major failure or a minor failure in accordance with the Lorraine Lea Returns Policy and the Australian Consumer Law, and you receive a refund, Lorraine Lea will issue a refund in the original payment tender. Any Reward Points earned for the original transaction will be deducted from your Reward Points balance. If you return goods for an exchange, the Reward Points from the original transaction will be either retained or deducted accordingly, depending on the price variance; and
iv) where you return goods under paragraphs 3(k)(ii) and (iii) where Rewards were used as tender for all or part of the transaction, then where Lorraine Lea issues a refund those Rewards will be credited back to your account.
l) Reward Points have no monetary value (notwithstanding that they may from time to time be denominated in dollars and cents) are not redeemable for cash and cannot be used for the payment of credit or accounts. Reward Points cannot be transferred.
m) Any Reward Points will expire or may be cancelled by Lorraine Lea after 12 months from the date they were added to your Loyalty Membership Account if they are not converted to a Reward in accordance with paragraph with paragraph 3(g) within that consecutive 12-month period. For example, if you earn 400 Reward Points in May 2024 but fail to earn a minimum of 100 Reward Points during the next 12-month period (necessary for conversion into a Reward) then in May 2025 your 400 Reward Points will expire and you will have no Reward Points on your Loyalty Membership Account.
n) The Program also includes multiple reward tiers based on your Eligible Purchases in a 12-month period (Reward Tiers). You may be offered certain rewards, benefits and/or offers as part of the Program (Tier Benefits).
|
Reward Tiers |
Required spend for a 12-month period |
|
Dream Starter |
$0 to $349 |
|
Comfort Collector |
$350 to $799 |
|
Cloud Castle |
$800 or more |
The spend period commences on the date you reached your current tier and ends 12 months later. If, after you make a purchase, you obtain a refund or reimbursement for any goods purchased from Lorraine Lea, an adjustment will be made to your spend for the amount refunded or reimbursed. The Tier Benefits offered to Loyalty Members at each Reward Tier change from time to time. Further details about the Reward Tiers and Tier Benefits can be found on the Program page on Lorraine Lea Website or your account dashboard.
4) Assistance
a) You can check your Reward Points balance at any time by logging in to the Lorraine Lea Website or by contacting Lorraine Lea Customer Service at support@lorrainelea.com. You will need to use the email address attached to your Loyalty Membership account to view Reward Points online and ensure you are opted into the Program.
b) Contact Lorraine Lea Customer Service at support@lorrainelea.com if you have any reason to believe that an error has occurred in relation to your Loyalty Membership Account.
5) Communications
a) All personal information collected by us in connection with the Program will be handled in accordance with our Privacy Collection Statement and Privacy Policy.
b) We may use your contact details to contact you about the Program including in relation to:
i) Rewards and points updates including Rewards Points balance, redemption opportunities, and special promotions related to the Program.
ii) Other administrative updates including account status updates, changes to the Loyalty Program terms, confirmation of redemptions, Rewards or Reward Points nearing expiry, and other important notices.
c) Where you consent to receive marketing materials, we may also use your contact details to send you marketing communications including communications about our products, services and special offers and those tailored to your preferences based on your Program participation and purchase history.
d) You can opt out of marketing communications at any time by updating your preferences in your Lorraine Lea Website online account or by following the unsubscribe instructions provided in emails relating to the Program. You may also unsubscribe by contacting Customer Support. However, please note that opting out of these communications may impact your ability to participate fully in the Program.
e) Smile.io also collects data as part of its loyalty platform, and in participating in this Program, you consent to the sharing of your information with Smile.io for the purpose of managing your Loyalty Membership Account, which includes, Reward Points tracking and facilitating Rewards. Smile.io’s Privacy Policy applies in addition to Lorraine Lea’s Privacy Policy.
6) Variations to and withdrawal by Lorraine Lea of the Program
a) Lorraine Lea may at any time vary these Loyalty Program Terms or the Program (Variation/s).
b) The terms of any Variations will be published on the Lorraine Lea Website and in selected marketing materials. Variations will take effect from the date that they are published on the Lorraine Lea Website (Variation Date).
c) If you do not agree to a Variation, you must notify us in writing within 14 days of the Variation Date. We will be entitled to treat such notification as notification of termination of your participation in the Program, effective on the date we receive your notice. However, by purchasing a product and acknowledging use of your Loyalty Membership Account to earn Reward Points on or after the Variation Date, you will be taken to have agreed to any such Variation, unless you have notified us that you do not agree to the Variation in accordance with this paragraph 6(c).
d) You may at any time, terminate your participation in the Program by opting out of the Program through your online account, contacting Lorraine Lea Customer Service by visiting this Portal or emailing support@lorrainelea.com.au. Such a termination will take effect immediately.
e) Without limiting the scope of paragraph 6(d), Lorraine Lea reserves the right to withdraw or terminate the Program at any time by giving no less than 7 days' notice.
f) In the event of withdrawal or termination of the Program by Lorraine Lea under paragraph 6(e), or your notification to us that you no longer wish to participate in the Program under paragraphs 6(c) or 6(d), or termination by Lorraine Lea in accordance with 6(g):
i) Reward Points or Rewards added to your Loyalty Membership Account before the effective date of termination under paragraphs 6(c), 6(d), or 6(g) (Termination Date) will be automatically cancelled and unable to be redeemed; and
ii) you will not be able to earn additional Reward Points on or after the Variation Date or the Termination Date, as applicable.
g) Lorraine Lea may at any time terminate this agreement or terminate or suspend the operation of your Loyalty Membership Account without notice to you if:
i) you are in breach of any of these Loyalty Program Terms; or
ii) you engage in any dishonest, illegal or fraudulent conduct.
7) Smile.io
a) This Program is powered by Smile.io. Smile.io provides the management tools for the Program. By participating in this Program, you agree to Smile.io’s Terms and Conditions.
b) If you have any issues related to your Loyalty Membership Account or Rewards, please contact Lorraine Lea directly.
8) Liability of Lorraine Lea
a) To the extent permitted by law:
i) Lorraine Lea excludes all liability to you arising out of or in connection with your participation in the Program or your use of your Loyalty Membership Account;
ii) any implied warranties, including any warranties implied under statute, are excluded;
iii) Lorraine Lea limits its liability to you, in respect of any claim, however it arises, whether in breach of contract, in tort (including negligence) or under statute, to the monetary value of the Reward Points accumulated on your Loyalty Membership Account at the time you make a claim against Lorraine Lea; and
iv) Lorraine Lea excludes all liability to you for any consequential or indirect loss or damage, or for any loss of income, revenue or goodwill, however it arises.
b) Lorraine Lea is not a debtor nor a depositor and specifically disclaims any relationship with you as debtor or depositor.